Privacy Policy

How we handle personal information

When you use Raptor77 Casino, open or maintain an account, contact support, make a deposit, request a withdrawal or use other site features, information about you may be collected and used. Personal information means information that identifies you or could reasonably be connected with you. The information handled will depend on how you use the site and the services you request.

Raptor77 Casino aims to collect information that is relevant to operating the online casino and providing a safe and reliable service. Information may be collected directly from you, automatically from your device or browser, or from service providers involved in account verification, payment processing, fraud prevention and technical support.

By using the site, you should provide information that is accurate, current and complete when requested. If information is missing or inaccurate, some account functions may be delayed, restricted or unavailable. You should also take reasonable care of your login details and contact support promptly if you believe your account or personal information has been accessed without permission.

Information we may handle

• Account details, such as your name, date of birth, username, contact details, login information and account preferences.
• Identity and verification information, including documents or details used to confirm identity, age, eligibility and account ownership.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and related records. Payment details may be handled by payment providers as part of processing a transaction.
• Information about communications with support, including questions, requests, complaints, feedback and records needed to manage your account or resolve an issue.
• Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, site activity and general connection information.
• Cookie and similar technology data, including information about visits, preferences, pages viewed, session activity and interactions with site features.
• Information needed to identify unusual activity, protect accounts, prevent fraud, support responsible use of the service and meet applicable obligations.

Why information is used

Personal information is used for purposes connected with providing and managing the casino service. These purposes may include creating and administering your account, confirming your identity, processing transactions, responding to enquiries and improving the operation of the site.

• To open, maintain and secure your account, and to provide the features and services you request.
• To carry out identity, age, account ownership and verification checks before or during the use of relevant services.
• To process deposits, withdrawals and other account transactions, and to keep accurate financial and activity records.
• To monitor activity for security, anti-fraud and anti-money-laundering purposes, and to investigate suspected misuse, collusion, account compromise or other harmful activity.
• To communicate with you about your account, transactions, service notices, support matters, changes to the site and other necessary operational information.
• To provide customer support, review complaints, handle requests and maintain records of communications.
• To understand how the site is used, troubleshoot technical problems, improve performance and develop a more useful experience.
• To send marketing communications where permitted and where you have provided the relevant consent or otherwise have a lawful basis to receive them.
• To comply with legal and regulatory obligations, respond to valid requests from authorised bodies and protect the rights, property and security of players, the site and others.

Where information is used for marketing, you can choose not to receive promotional messages or withdraw your consent. Withdrawing marketing consent will not normally affect essential messages about your account, transactions, security, service operation or important changes to this policy.

Information may be used in combination with other account, device or transaction details when this is reasonably necessary to verify activity, detect risks, prevent abuse or keep the service secure. Automated tools may assist with these checks, but additional review may be carried out where appropriate.

Cookies, service providers and security

Cookies and similar technologies

Raptor77 Casino may use cookies and similar technologies to keep you signed in, remember selected preferences, support account and security functions, understand site usage and help measure or improve communications. Some cookies are necessary for the site to operate, while others may support analytics, preferences or marketing activities.

You can manage or delete cookies through your browser settings. If you block or remove certain cookies, some site features may not work as intended, and you may need to re-enter preferences or account information. Browser controls may not affect every type of technology used on a site, so choices may also depend on the privacy settings made available during your visit.

When information may be shared

Personal information may be shared only where it is reasonably necessary for the purposes described in this policy, where you request a service, where you give permission, or where disclosure is required or permitted. Categories of recipients may include payment and transaction service providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, analytics providers and professional advisers.

Information may also be disclosed where needed to protect the security of the site or its users, investigate suspected unlawful or harmful activity, enforce applicable terms, respond to a valid legal request, or protect rights and property. Service providers may receive only the information reasonably required for their function and are expected to handle it securely and for the relevant purpose.

Security of information

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption where appropriate and internal procedures for handling information.

No online service can guarantee complete security. You should use a strong, unique password, keep your devices and browser updated, avoid sharing login details and sign out when using a shared device. If you suspect a security issue, contact support as soon as possible.

Your privacy rights and information retention

How to exercise your rights

You may contact support@raptor77casino.wtf to ask about your personal information or exercise available privacy rights. Requests should clearly explain what you are asking for and include enough information to help locate the relevant account. For security, reasonable steps may be taken to confirm your identity before information is provided or an account change is made.

• Access: request a copy of, or information about, the personal information held about you.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected.
• Deletion: ask for your personal information to be deleted where there is no continuing reason it must be retained or processed.
• Withdrawal of marketing consent: ask for your consent to promotional communications to be withdrawn or use an available unsubscribe option.
• Questions or complaints: ask how information has been handled or raise a concern about a privacy matter.

Some requests may be limited where fulfilling them would affect another person’s privacy, compromise security, interfere with fraud prevention, conflict with a legal obligation or prevent the service from maintaining necessary records. If a request cannot be completed in full, the reason will be explained where appropriate. Marketing preferences can take a short time to apply, and messages already scheduled or sent may not be able to be recalled.

Retention of information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, transaction records, security, dispute handling, support and service improvement. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, or may need to be retained to establish, exercise or defend legal claims, prevent fraud, resolve disputes or maintain the integrity of the service. After the applicable retention need ends, the information will be reviewed for secure deletion or anonymisation.

Changes to this policy

This Privacy Policy may be updated when the site, services, technology or privacy requirements change. The latest version will be made available on the site, and important changes may be highlighted through an appropriate account or service message. You should review this page from time to time so you understand how personal information is handled.