Betting Rules

1. General rules and eligibility

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to your activity. You are responsible for checking the relevant information before you play. If you do not understand a rule, do not place a bet until you have obtained clarification through the available support channels.

You must be legally permitted to use online gambling services in the place where you are located. Players in Australia must be at least 18 years old. You must also comply with any applicable Australian laws and with the laws that apply to your location. Access to a website does not necessarily mean that all games or betting services are available in every state, territory or country.

Only one personal account may be used by each player unless the operator has expressly approved an alternative arrangement. You must provide accurate, current and complete information when creating and maintaining an account. An account must be used only by the registered account holder. You must keep your login details private and must tell the operator promptly if you suspect that another person has accessed your account.

• You must not use an account belonging to another person or allow another person to use your account.
• You must not place bets on behalf of another person, operate multiple accounts without permission or try to avoid account controls.
• You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must not interfere with the website, games, payment systems, security controls or the normal operation of the service.
• You must follow any account, identity, location, payment and responsible gambling checks requested by the operator.

The operator may refuse, restrict, suspend or close an account where this is permitted by applicable law and the site’s Terms and Conditions. This may occur if information cannot be verified, if account security is in question, if activity appears irregular or if a player is not eligible to use a particular service. Any review or restriction will be handled in accordance with the applicable terms and legal requirements.

2. Placing bets and participating in games

A bet is a transaction in which you risk an amount of available funds on the outcome of a game, event or other permitted betting activity. Before confirming a bet, check the selected game, stake, applicable odds or paytable, any displayed conditions and the total amount at risk. You should only confirm a bet when all details are correct.

A bet is normally accepted only when it has been successfully submitted through the website and recorded in the operator’s system. A selection shown on screen is not, by itself, proof that a bet has been accepted. The transaction history, bet record or equivalent account record is the primary reference for determining whether a bet was placed and the terms recorded for it.

You must have sufficient available funds before placing a bet. The amount required for a confirmed wager may be deducted from your account balance when the bet is accepted. If a payment is reversed, declined, delayed or later found to be unauthorised, the related bet may be cancelled or reviewed. You remain responsible for checking your balance and transaction history.

Game and bet information

Each game or betting product may have its own rules. These may describe the available selections, minimum or maximum stakes, qualifying conditions, game procedures, paytables, settlement method, cancellation conditions and treatment of technical incidents. The specific rules displayed for the relevant game generally apply to that game. If a specific rule conflicts with a general statement on this page, the more specific rule will normally govern, subject to applicable law and the site’s Terms and Conditions.

• Review the game rules and any information shown before you place a wager.
• Check that the stake and selected option are correct before confirming the transaction.
• Do not assume that a displayed balance, price, result or message is accurate if it appears inconsistent or clearly incorrect.
• Do not refresh, close or leave the game while a transaction is being processed unless the instructions allow you to do so.
• Keep your own records of important transactions and report concerns as soon as possible.

Some games use random outcomes, while other betting products may depend on an external event or information source. Random games are not affected by previous results, and a previous win or loss does not make a future outcome more or less likely. There is no reliable strategy that can guarantee a win in a game based on chance. You should treat every wager as entertainment and risk only money you can afford to lose.

Bets cannot usually be changed after acceptance. A cancellation, void or refund is available only where the relevant game rules, a published policy, a technical correction or applicable law allows it. If you notice an error immediately after placing a bet, do not place further bets to try to correct it; review the transaction record and contact support through the available channel.

3. Results, settlement and technical issues

Bets are settled using the official result or settlement method stated in the applicable game rules. For casino games, the result generated or displayed by the approved game system is used. For other betting products, the relevant rules may identify an official information source or event outcome. A result may be subject to verification before a bet is marked as final.

A winning amount, where applicable, is credited according to the displayed odds, paytable or settlement terms. The amount credited may be affected by the stake, the type of bet, applicable deductions, account restrictions or other conditions disclosed before the wager. No payment should be treated as final if it was made because of an obvious error, system fault or incorrect information.

An obvious error may include an incorrectly displayed price, paytable, game status, result, stake value or settlement amount. If an error affects a transaction, the operator may correct the record, void the affected bet or recalculate the transaction in a manner consistent with the applicable rules and law. The operator may also review connected transactions where necessary to protect the integrity of the service.

Disconnections and interrupted games

Internet connections, devices, browsers, payment services and third-party systems can fail. If your connection drops, the outcome of a bet may still be recorded if the transaction was received by the game or betting system. Reconnecting or closing a session does not automatically cancel a wager. Check your account history before attempting to place the same bet again.

If a game is interrupted before an outcome can be determined, the relevant game rules will explain how the transaction is handled. Depending on the circumstances, a bet may be completed, held for review, voided or returned. If a result is not available because of a system issue, the operator may investigate the event and use available technical records to determine the correct outcome.

• Do not repeatedly submit a wager when the page appears slow or unresponsive.
• Check your transaction history after a technical interruption.
• Record the approximate time, game, stake and any reference shown if you need to report an issue.
• Avoid sharing screenshots that contain passwords, payment details or other private information.
• Report suspected duplicate bets, missing results or incorrect settlements as soon as reasonably possible.

The operator may correct account records where a transaction was duplicated, recorded incorrectly or affected by a technical fault. Corrections will be based on available system records and the rules applicable to the transaction. A player may be asked to provide information needed to identify the account or event, but should never provide a password or security code.

4. Fair play, complaints and responsible gambling

Fair play means using the service honestly and following the rules for every game and transaction. Suspicious activity, attempted manipulation, use of automated tools, exploitation of software faults, collusion, chargeback abuse and other dishonest conduct are not permitted. The operator may investigate suspected misconduct and take action under the Terms and Conditions and applicable law.

If you believe a bet was accepted incorrectly, a result was settled incorrectly or a transaction is missing, review the game rules and your account history first. If the issue remains unresolved, raise it through the available support process. Include enough information for the transaction to be located, such as the game name, date, approximate time, stake, transaction reference and a clear description of the issue. Do not include unnecessary financial or security information.

Complaints are reviewed using account records, transaction logs, game data, payment information and other relevant evidence. A review may take additional time where technical information must be checked or where identity and account security checks are required. The outcome will be communicated through the support process available to you. Any external complaint or dispute pathway that applies will depend on the relevant law and the operator’s published terms.

Play within your limits

Gambling should be a form of entertainment, not a way to make money or recover losses. Set a budget before you begin and decide how long you will play. Keep gambling separate from money needed for rent, bills, food, savings or other essential expenses. Never chase losses by increasing your stake or continuing to play after your planned limit has been reached.

• Set personal deposit, spending or session limits where those tools are available.
• Take regular breaks and avoid gambling when upset, tired, stressed or affected by alcohol or other substances.
• Keep your gambling activity private from children and do not allow anyone else to use your account.
• Use time-outs, self-exclusion or other available account restrictions if gambling is becoming difficult to control.
• Seek independent help if gambling is causing financial, personal, work or emotional problems.

You can stop playing at any time. Responsible gambling tools and account restrictions may affect your ability to deposit, wager or access some services. Their availability and operation are described in the relevant responsible gambling information. If you request a restriction or self-exclusion, do not attempt to bypass it by creating another account or using another person’s account.

Raptor77 Casino may update these Betting Rules when services, legal requirements or operating procedures change. The current version published on the website applies to future activity from the time it takes effect, unless a different approach is required by law. Check this page and the specific game rules regularly so that you understand the conditions applying before you place a bet.